Customer Service
Need a system to improve your response times? Want to create a knowledge base of resolved issues? Need alerts and visibility of customer satisfaction?
Dynamics 365 Customer Service is a full customer relationship management (CRM) application allowing you to manage your customers and whatever product or service you provide to them in one central repository for all the teams in your business. Like all Dynamics 365 apps, the Customer Service app works seamlessly within Office 365 allowing you to create support cases in Outlook and set calendar appointments and tasks in Outlook which synchronise against that account record and case in the Customer Service app.
Benefits
1] Highly customisable and secure (including GDPR compliance)
2] Accessible on any PC, tablet, smartphone (Apple, Android, Amazon) – no hardware required!
3] Seamless integration with all Microsoft business applications including LinkedIn
4] >50 new features added every 6 months